Need help? Email Bill at bill@waddlenav.com. Whether you have a question about the app, need a refund, or just want to talk something through, we’re happy to help.
Contact support
The fastest way to reach us is by email. Bill handles WaddleNav support directly and reads every message.
Email: bill@waddlenav.com
Phone: 984-392-9407
Reach out if you:
- Have a question about how the app works
- Need help with a problem, bug, or crash
- Want to request a refund
- Have a question about Waddle Club or billing
- Want to share feedback or report a map or routing issue
We aim to respond within two business days. Messages sent on weekends or holidays may take a little longer.
What to include in your email
To help us resolve your issue quickly, please include as much of the following as you can:
- Your device (for example, iPhone 15 or Samsung Galaxy S24) and its iOS or Android version
- The WaddleNav app version (found in the app’s settings or in the App Store / Google Play listing)
- A short description of what happened and what you expected to happen
- Where you were or where you were trying to go, if the issue is about a route or a place
- Screenshots or a screen recording, if you have them
- For billing or refund questions, the email address on your Apple or Google account and your order ID or receipt, if available
Troubleshooting
Many common issues can be fixed with a few quick steps.
Location isn’t working or is inaccurate
- Make sure Location Services are turned on for WaddleNav in your device settings.
- iPhone: Settings › Privacy & Security › Location Services › WaddleNav. Choose “While Using the App” and turn on Precise Location.
- Android: Settings › Apps › WaddleNav › Permissions › Location. Choose “Allow only while using the app” and turn on “Use precise location.”
- GPS works best with a clear view of the sky. Tall buildings, tree cover, and covered parking can reduce accuracy.
Voice directions aren’t playing
- Check that your device volume is up and the ringer or silent switch isn’t muting audio.
- Confirm voice guidance is turned on in the WaddleNav settings.
- If you’re connected to Bluetooth, check that audio is routing to the right speaker.
The app is slow, freezing, or crashing
- Update WaddleNav to the latest version from the App Store or Google Play.
- Update your phone to the latest available version of iOS or Android.
- Fully close the app and reopen it, or restart your device.
- Make sure you have a working cellular or Wi-Fi connection. Search and route planning need an internet connection.
- If the problem continues, delete and reinstall the app, then email us with the details above.
A route, road, or place looks wrong
Speed limits and map data come from third-party sources and can occasionally be out of date. If a road is marked incorrectly, a place has the wrong hours or address, or a route doesn’t make sense, email us with the location and a screenshot. These reports help us improve the maps for everyone.
Waddle Club subscriptions
WaddleNav is free to download and use. Waddle Club is an optional premium subscription purchased in the app through the Apple App Store or Google Play.
Manage or cancel your subscription
Subscriptions are billed and managed by Apple or Google, so changes are made through your store account — not in the WaddleNav app.
- iPhone: Open Settings, tap your name, then tap Subscriptions and select Waddle Club.
- Android: Open the Google Play Store, tap your profile icon, then tap Payments & subscriptions › Subscriptions and select Waddle Club.
Subscriptions renew automatically unless canceled at least 24 hours before the end of the current billing period. If you cancel, you keep access to Waddle Club features until the end of the period you’ve already paid for. Deleting the app does not cancel your subscription.
Restore a purchase
If you got a new phone or reinstalled the app, sign in with the same Apple ID or Google account you used to subscribe, then use the Restore Purchases option in the app. If your subscription still doesn’t appear, email us and we’ll help sort it out.
Refunds
If you need a refund, email Bill at bill@waddlenav.com with the subject line “Refund request.” Please include the email address on your Apple or Google account, the date of purchase, and your order ID or receipt if you have it. We’ll review your request and help you through the next steps.
Because in-app purchases are processed by Apple and Google, refunds are ultimately issued under their policies. You can also request a refund directly from the store:
- Apple App Store: Visit reportaproblem.apple.com, sign in with your Apple ID, and select the purchase.
- Google Play: Visit your Google Play order history, find the purchase, and choose “Request a refund,” or see Google’s Play refund policy.
Not sure which route to take? Just email us — we’re glad to help.
Account and data requests
To request a copy of your data, correct your information, or delete your account, email bill@waddlenav.com from the address associated with your account. For details on how we handle your information, see our Privacy Policy.
Feedback and feature requests
We’re always working to make WaddleNav better for golf cart, LSV, and NEV drivers. If you have an idea, a feature request, or something you love (or don’t), we want to hear it. Send your feedback to bill@waddlenav.com. If you enjoy the app, a rating or review in the App Store or Google Play helps other drivers find us.
Safety reminder
Always pay attention to the road and follow local traffic laws and posted signs. WaddleNav is a navigation aid and does not replace your own judgment. Set your route before you start driving, mount your phone securely, and avoid interacting with the app while your vehicle is moving.